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IT Service Desk

Computer

IT Service Desk

Our IT Service Desk provides reliable, expert support to organisations across the UK and internationally. We deliver a fully managed service designed to keep your IT systems running smoothly, minimise downtime, and ensure compliance with industry regulations and standards such as Cyber Essentials, ISO 27001, and other sector-specific requirements. We work to all ITIL 4 standards and have supported enterprise level clients, along with business start-ups and everyone in between.  

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Why Choose Our IT Service Desk: 

  • Dedicated Support Team – A skilled team is assigned to your organisation, providing consistent, reliable support whenever it’s needed. 

  • Tailored Service Levels – We work to dedicated Service Level Agreements (SLAs) agreed with each client, ensuring prompt and measurable response times. 

  • Regulatory Compliance – Our processes and systems meet recognised industry standards, providing confidence that your IT operations are secure and compliant. 

  • Upgrade & Change Management – We can manage software and hardware upgrades, ensuring smooth implementation and minimal disruption to your business. 

  • Proactive Monitoring & Support – Identify and resolve potential issues before they impact operations, keeping your systems running efficiently.

IT Service Desk Support Services We Offer:

Core Service Desk Functions

- Incident Management – Rapid resolution of user-reported issues to restore normal service operations.  -  Request Fulfilment – Processing and delivery of standard service requests (software access, hardware provision, information requests, etc.).  -  Problem Management – Root cause analysis and remediation to prevent recurring incidents.  -  Access Management – Secure management of user accounts, permissions, and authentication.  -Remote & Onsite Support – Flexible end-user support via phone, email, web portal, remote session, or scheduled/ad-hoc onsite visits.  - Knowledge Management – Access to a self-service knowledge base and documented solutions for common issues.

Infrastructure & Operations Support 

- Monitoring & Alerting – Proactive network, server, and application monitoring with automated alerts.   - Patch & Software Management – Installation, configuration, and lifecycle management of applications, updates, and security patches.   - Asset & Configuration Management – End-to-end tracking of hardware and software assets, including configuration data.   - Mobile Device Management (MDM) – Secure deployment, management, and monitoring of mobile devices.  - Backup, Recovery & Business Continuity – Data protection, disaster recovery planning, and continuity support.  - Custom Software & Infrastructure Support – Assistance with bespoke applications and complex infrastructure requirements.

Security & Compliance 

- Cybersecurity Support – Guidance, monitoring, and proactive measures to safeguard IT systems.  - Security Incident Response – Containment, investigation, and resolution of security breaches or vulnerabilities.  - Governance, Risk & Compliance – Support for policy adherence, SLA monitoring, and audit requirements.

Reporting & Performance Management 

- Service Level Monitoring – Tracking of SLA compliance, response times, and resolution metrics.   - Reporting & Analytics – Tiered reporting (basic, custom, enhanced) on IT performance, service trends, and capacity planning.

Advisory & Project Support 

- Vendor & Procurement Management – Strategic advice, vendor liaison, and procurement support for IT assets and services.  - Change & Release Management – Coordinating and managing planned changes to minimise service disruption.  - Project Support Services – Assistance with IT initiatives, rollouts, and transformation projects.

​Our IT Service Desk is designed to act as your dedicated IT team or as an extension of your existing team, providing expert, scalable support that aligns with your business needs and keeps your technology performing at its best.
 

We also offer a FREE 30 minute call to discuss your support needs and can provide you with our already mentioned packages or design a bespoke one for your business which includes some of our other dedicated IT services.   

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Why Outsource Your IT Support to Us 

Outsourcing your IT support allows your business to access expert technical assistance without the cost and complexity of maintaining a full in-house IT team. By partnering with Enterprise Consulting, you benefit from a dedicated, skilled team who take ownership of your IT systems, proactively manage issues, and ensure your technology supports your business objectives seamlessly. 

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Key Benefits of Outsourcing IT Support: 

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  1. Cost Savings – Reduce overheads by avoiding full-time IT staffing costs and only paying for the support you need. 

  2. Dedicated Team – Gain a consistent, skilled team who understands your systems and business requirements. 

  3. On-Site & Remote Support – Flexible assistance with the ability to attend your premises when required or resolve issues remotely. 

  4. Full Issue Ownership – We take responsibility for IT issues from start to finish, ensuring problems are fully resolved. 

  5. Third-Party Management – Handle vendors, suppliers, and software providers on your behalf, streamlining communication and accountability. 

  6. SLA-Driven Service – Support delivered in line with agreed Service Level Agreements for prompt response and resolution times. 

  7. Proactive Monitoring – Continuous system and data monitoring to detect and prevent potential problems before they impact your business. 

  8. Reduced Risk – Minimise downtime, security breaches, and operational disruptions with expert IT oversight. 

  9. Scalability & Flexibility – Adjust the level of support as your business needs evolve without hiring additional in-house staff. 

  10. Focus on Core Business – Free your team to concentrate on strategic tasks and growth rather than firefighting IT issues. 

  11. Expertise Across Systems – Access specialist knowledge across networks, software, cybersecurity, and infrastructure. 

  12. Compliance & Security – Ensure IT practices meet industry standards and regulatory requirements, giving peace of mind. 
     

By outsourcing your IT support to us, you gain a partner who not only resolves issues efficiently but also helps prevent them from occurring in the first place. Our proactive, SLA-driven approach ensures your systems are reliable, secure, and aligned with your business goals — giving you confidence and freedom to focus on what matters most. 

Benefits of IT Services

Immediate document retrieval, 24/7

Enhanced regulatory compliance

Controlled document distribution

Improved document security

Free-up physical office space

Quick and secure access to files

Environmentally friendly

Full disaster recovery

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